RETURNS & REFUNDS
Some products in the Lifestyle and Beauty sections cannot be returned, as specifically indicated.If you receive a damaged and/or incorrect product, please contact our Customer Care team by email at support@basement88.com
Basement88.com.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
PRODUCTS MUST BE RETURNED:
1. Properly packed in their original packaging and in a perfect state of resale (not damaged or soiled), equipped with all the pertinent accessories (for example boxes, bags, belts and more) and documentation;
2. Without manifest signs of use, if not those compatible with a normal fitting test. They must not bear traces of prolonged use exceeding the time required for a fitting test and must not be in a state that does not allow resale;
3. With tag (if applied) and warranty seal still attached, these elements are an integral part of the goods and a mandatory return conditions;
In case the returned item does not comply with Basement 88's Return policy and in any case in a state that does not allow resale, we reserve the right to refuse customer's return request by giving appropriate notice. Following this communication, the consumer can regain, at his own expense, the products in the state in which they were returned.
The cost of returns is the same of the cost of shipping and it varies according to the geographical area; for this reason, refer to the Shipping Info section which gives an indication for each destination. Where due, the cost of the return will be deducted from the refund having checked the integrity of the product/s and after the right of withdrawal has been confirmed.
REGISTERED CUSTOMERS RETURNS
To ask for returns, please login to your Account and select “My Orders” and then select the order you want to return and open it by clicking VIEW ORDER.
HOW TO RETURN
Please following these few simple steps to return your order:
1 - Click on the CREATE RETURN button and fill in the form in all its parts. Choose the day and time slot you prefer the courier will pick up your return at home. We please recommend you to pay close attention to your contact details ( email and phone number) because DHL will get in touch with you to confirm the pick-up. The choice of the day and time of collection must be made within a maximum of 7 working days from the date of creation of the return.
2- Please click "PRINT SHIPPING LABEL" button to download the return label to be printed and attach it to the package which will be collected by the courier on the appointed day. You may use the same box or a different rigid carton box, make sure is securely closed.
N.B. The pick-up address may be different from the order delivery address, but must be in the same country as the delivery address. The pick-up address can be a DHL Parcel ServicePoints.
If the return request will go through, you will receive a return authorization email with the tracking link to track your package. When the return will be received by our warehouse you will receive an e-mail notification.
WHEN WILL I GET MY REFUND?
Refunds will be made once the return arrives at our warehouses, the products will be verified in accordance with the Return Policy and therefore the return will be accepted. The refund will be made within 7 working days from the date of return acceptance and we will notify you by email. The refund will be made with the same payment method used during the purchase. For orders placed by credit card, the amount will be available within a few days, depending on the circuit used. For orders placed with Paypal, the amount will be refunded to the original account. Please consider this timing is subject to banking procedures and that it may vary for different Countries / payment methods. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded. The refund amount will be equivalent to the amount of products actually accepted in the return, net of shipping costs(from and to your country), eventual customs charges and taxes that will not be refunded.
REFUSED ORDERS:
In case the customer refuses to accept the package, all return shipping costs, taxes and custom fees charged to basement88.com will be deducted from any refund due to the customer
EXCHANGES
We cannot accommodate exchanges at this time, however you can return your garments. After return you can place a new order if you want a different colour, another size or an entirely different style item. For all aspects not specifically expressed, the European legislation for distance commerce applies. In the case of defective, incorrect merchandise or for assistance we invite you to immediately contact support@basement88.com. We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees. We do our best to reply to messages within 1-2 working days. Customer Service hours: Monday to Friday, 8,30am to 5,30pm EST.
Total collections available: 1344
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Sort setting: alphabetical
All Collections List (click to expand)
- 'S MAX MARA (Handle: s-max-mara, Products: 23)- 1/OFF (Handle: 1-off, Products: 22)
- 1017 ALYX 9SM (Handle: 1017-alyx-9sm, Products: 3)
- 120% LINO (Handle: 120-lino, Products: 20)
- 3 JUIN (Handle: 3-juin, Products: 0)
- 3.PARADIS (Handle: 3-paradis, Products: 23)
- 3X1 (Handle: 3x1, Products: 7)
- 44 LABEL GROUP (Handle: 44-label-group, Products: 0)
- A PAPER KID (Handle: a-paper-kid, Products: 26)
- A.P.C (Handle: apc, Products: 119)
- A.P.C. (Handle: a-p-c, Products: 119)
- A.P.C. X ASICS (Handle: a-p-c-x-asics, Products: 22)
- Abbigliamento unisex (Handle: abbigliamento-unisex, Products: 0)
- Abiti Corti (Handle: abiti-corti, Products: 1)
- Abiti Lunghi (Handle: abiti-lunghi, Products: 4)
- ACCESSORIES (Handle: accessories, Products: 1386)
- ACCESSORIES (Handle: womens-accessories, Products: 0)
- ACNE STUDIOS (Handle: acne-studios, Products: 0)
- Actualee (Handle: actualee, Products: 10)
- Add (Handle: add, Products: 1)
- ADIDAS ORIGINALS (Handle: adidas-originals, Products: 48)
- ADIDAS X WALES BONNER (Handle: adidas-x-wales-bonner, Products: 11)
- ADIDAS X WILLY CHAVARRIA (Handle: adidas-x-willy-chavarria, Products: 7)
- AESOP (Handle: aesop, Products: 0)
- AEYDE (Handle: aeyde, Products: 11)
- AGOLDE (Handle: agolde, Products: 0)
- ALAIA (Handle: alaia, Products: 5)
- ALANUI (Handle: alanui, Products: 9)
- ALBERTA FERRETTI (Handle: alberta-ferretti, Products: 38)
- ALESSANDRA RICH (Handle: alessandra-rich, Products: 7)
- ALEXANDER MCQUEEN (Handle: alexander-mcqueen, Products: 82)
- ALEXANDER WANG (Handle: alexander-wang, Products: 59)
- ALEXANDER WANG T (Handle: alexander-wang-t, Products: 0)
- ALEXANDERWANG.T (Handle: alexanderwang-t, Products: 64)
- ALL DESIGNERS (Handle: all-designers, Products: 0)
- All products (Handle: all-products, Products: 13875)
- ALLSAINTS (Handle: allsaints, Products: 1)
- ALOHAS (Handle: alohas, Products: 19)
- ALPHA INDUSTRIES (Handle: alpha-industries, Products: 26)
- ALPHA-STUDIO (Handle: alpha-studio, Products: 22)
- ALYSI (Handle: alysi, Products: 88)
- AMARANTO (Handle: amaranto, Products: 6)
- AMAZUÌN (Handle: amazuin, Products: 1)
- AMBUSH (Handle: ambush, Products: 60)
- AMI PARIS (Handle: ami-paris, Products: 66)
- AMINA MUADDI (Handle: amina-muaddi, Products: 0)
- AMIRI (Handle: amiri, Products: 21)
- AMISH (Handle: amish, Products: 18)
- AND WANDER (Handle: and-wander, Products: 16)
- ANDREA ADAMO (Handle: andrea-adamo, Products: 0)
- ANDREADAMO (Handle: andreadamo, Products: 23)
- Anelli (Handle: anelli, Products: 0)
- Ankle boots (Handle: ankle-boots, Products: 0)
- Ann Demeulemeester (Handle: ann-demeulemeester, Products: 2)
- ANNA MOLINARI (Handle: anna-molinari, Products: 1)
- ANOUKI (Handle: anouki, Products: 5)
- ANT45 (Handle: ant45, Products: 2)
- ANYA HINDMARCH (Handle: anya-hindmarch, Products: 11)
- AQUAZURRA (Handle: aquazurra, Products: 0)
- ARIES (Handle: aries, Products: 13)
- ARIZONA LOVE (Handle: arizona-love, Products: 0)
- ARKAIR (Handle: arkair, Products: 14)
- ARMA (Handle: arma, Products: 0)
- Ash (Handle: ash, Products: 49)
- Asics (Handle: asics, Products: 25)
- ASPESI (Handle: aspesi, Products: 128)
- ASSOULINE (Handle: assouline, Products: 0)
- ATOMO (Handle: atomo, Products: 4)
- AUTRY (Handle: autry, Products: 130)
- AWAKE NY (Handle: awake-ny, Products: 15)
- AXEL ARIGATO (Handle: axel-arigato, Products: 27)
- AïE (Handle: aie, Products: 19)
- BACKPACK (Handle: backpack, Products: 39)
- BACKPACKS (Handle: home-man-accessories-backpacks, Products: 4)
- BACKPACKS (Handle: mens-backpacks, Products: 1)
- Backpacks and Duffel bags (Handle: backpacks-and-duffel-bags, Products: 0)
- backpacks-travel-bags (Handle: backpacks-travel-bags, Products: 0)
- BAG ACCESSORIES (Handle: bag-accessories, Products: 17)
- Bags (Handle: bags, Products: 835)
- BALENCIAGA (Handle: balenciaga, Products: 25)
- Ballantyne (Handle: ballantyne, Products: 34)
- Ballerinas (Handle: ballerinas, Products: 20)
- Ballet flats (Handle: ballet-flats, Products: 0)
- Bally (Handle: bally, Products: 65)
- BALLY CURLING (Handle: bally-curling, Products: 2)
- BALMAIN (Handle: balmain, Products: 64)
- BARACUTA (Handle: baracuta, Products: 4)
- BARACUTA X BARBOUR (Handle: baracuta-x-barbour, Products: 7)
- BARACUTA X MR. SLOWBOY (Handle: baracuta-x-mr-slowboy, Products: 1)
- BARACUTA X NEEDLES (Handle: baracuta-x-needles, Products: 4)
- BARACUTA X NEIGHBORHOOD (Handle: baracuta-x-neighborhood, Products: 3)
- BARBA (Handle: barba, Products: 0)
- BARBOUR (Handle: barbour, Products: 16)
- BARBOUR x GANNI (Handle: barbour-x-ganni, Products: 2)
- BARROW (Handle: barrow, Products: 45)
- BAUM UND PFERDGARTEN (Handle: baum-und-pferdgarten, Products: 45)
- BEACH TOWELS (Handle: beach-towels, Products: 0)
- Beachwear (Handle: beachwear, Products: 0)
- BEACHWEAR (Handle: mens-beachwear, Products: 0)
- BEACHWEAR (Handle: womens-beachwear, Products: 0)
- Beauty (Handle: beauty, Products: 0)
- Beauty accessories (Handle: beauty-accessories, Products: 0)
- BEAUTY ACCESSORIES (Handle: beauty-accessories-1, Products: 0)
- BEAUTY ACCESSORIES (Handle: womens-beauty-accessories, Products: 725)
- Beauty and Lifestyle (Handle: beauty-and-lifestyle, Products: 0)
- Beauty Case (Handle: beauty-case, Products: 5)
- BEAUTY CASES (Handle: beauty-cases, Products: 0)
- BECAGLI SINCE 1994 (Handle: becagli-since-1994, Products: 1)
- BELSTAFF (Handle: belstaff, Products: 39)
- Belt bags (Handle: belt-bags, Products: 9)
- Beltbags (Handle: beltbags, Products: 0)
- BELTS (Handle: home-man-accessories-belts, Products: 118)
- BELTS (Handle: mens-belts, Products: 39)
- BELTS (Handle: womens-belts, Products: 76)
- Belts and Braces (Handle: belts-and-braces, Products: 5)
- BELTS e BRACES (Handle: belts-e-braces, Products: 0)
- BERLUTI (Handle: berluti, Products: 2)
- BERMUDA SHORTS (Handle: bermuda-shorts, Products: 0)
- Bermudas and Shorts (Handle: bermudas-and-shorts, Products: 0)
- Bijoux (Handle: bijoux, Products: 0)
- Bikinis (Handle: bikinis, Products: 0)
- BIRKENSTOCK (Handle: birkenstock, Products: 72)
- BIRKENSTOCK 1774 (Handle: birkenstock-1774, Products: 0)
- black-bag (Handle: black-bag, Products: 0)
- BLAZE MILANO (Handle: blaze-milano, Products: 0)
- Blazer and Gilet (Handle: blazer-and-gilet, Products: 32)
- Blazers (Handle: blazers, Products: 0)
- Blazers and gilets (Handle: blazers-and-gilets, Products: 0)
- Blazers and Vests (Handle: blazers-and-vests, Products: 0)
- BLAZERS e VESTS (Handle: blazers-e-vests, Products: 0)
- Blouses (Handle: blouses, Products: 0)
- BLUMARINE (Handle: blumarine, Products: 0)
- Body (Handle: body, Products: 1)
- BODY PRODUCTS (Handle: body-products, Products: 0)
- bodysuits (Handle: bodysuits, Products: 0)
- BOHONOMAD (Handle: bohonomad, Products: 1)
- Bomber jackets (Handle: bomber-jackets, Products: 0)
- BOOKS (Handle: books, Products: 0)
- Boots (Handle: boots, Products: 237)
- BOOTS (Handle: mens-boots, Products: 42)
- BOOTS (Handle: womens-boots, Products: 185)
- Boots and booties (Handle: boots-and-booties, Products: 0)
- BORIS BIDJAN SABERI (Handle: boris-bidjan-saberi, Products: 0)
- Borse a tracolla e a spalla (Handle: borse-a-tracolla-e-a-spalla, Products: 0)
- Borse unisex (Handle: borse-unisex, Products: 0)
- BOSS (Handle: boss, Products: 255)
- BOSS CAMEL (Handle: boss-camel, Products: 26)
- BOTTEGA VENETA (Handle: bottega-veneta, Products: 128)
- Boutique Moschino (Handle: boutique-moschino, Products: 47)
- Bow Tie and Ties (Handle: bow-tie-and-ties, Products: 29)
- bows-ties (Handle: bows-ties, Products: 0)
- BOWTIES e TIES (Handle: bowties-e-ties, Products: 0)
- Boxer (Handle: boxer, Products: 7)
- BOYISH (Handle: boyish, Products: 1)
- BOYS (Baby) (Handle: boys-baby, Products: 0)
- BOYS (Kids) (Handle: boys-kids, Products: 0)
- BOYS (Teen) (Handle: boys-teen, Products: 0)
- Bracciali (Handle: bracciali, Products: 1)
- Bracelets (Handle: bracelets, Products: 59)
- BRACELETS (Handle: mens-bracelets, Products: 12)
- BRACELETS (Handle: womens-bracelets, Products: 45)
- BRACES (Handle: braces, Products: 0)
- Bras (Handle: bras, Products: 0)
- Bretelle (Handle: bretelle, Products: 0)
- BRIEFCASES (Handle: mens-briefcases, Products: 0)
- BRIONI (Handle: brioni, Products: 3)
- BROOCHES (Handle: brooches, Products: 2)
- BRUNELLO CUCINELLI (Handle: brunello-cucinelli, Products: 104)
- BUCKET BAGS (Handle: bucket-bags, Products: 5)
- BULLY (Handle: bully, Products: 1)
- BURBERRY (Handle: burberry, Products: 57)
- BUTTERO (Handle: buttero, Products: 4)
- BY FAR (Handle: by-far, Products: 10)
- C.P. COMPANY (Handle: c-p-company-1, Products: 32)
- C.P.COMPANY (Handle: c-p-company, Products: 15)
- Calzature unisex (Handle: calzature-unisex, Products: 0)
- Calze (Handle: calze, Products: 10)
- CANADA GOOSE (Handle: canada-goose, Products: 5)
- CANADA GOOSE X PAOLA PIVI (Handle: canada-goose-x-paola-pivi, Products: 2)
- CANDLES & HOME FRAGRANCES (Handle: candles-home-fragrances, Products: 0)
- Candles and Home fragrances (Handle: candles-and-home-fragrances, Products: 0)
- Canotte (Handle: canotte, Products: 13)
- CAPES (Handle: capes, Products: 0)
- Card holders (Handle: card-holders, Products: 0)
- CARDCASES (Handle: cardcases, Products: 0)
- Cardholders (Handle: cardholders, Products: 0)
- CARDHOLDERS (Handle: cardholders-1, Products: 0)
- Cardigan (Handle: cardigan, Products: 9)
- Cardigans (Handle: cardigans, Products: 0)
- CAREL PARIS (Handle: carel-paris, Products: 12)
- CARHAART WIP (Handle: carhaart-wip, Products: 173)
- Carhartt Wip (Handle: carhartt-wip, Products: 173)
- CARUSO (Handle: caruso, Products: 0)
- CASABLANCA (Handle: casablanca, Products: 31)
- CASTANER (Handle: castaner, Products: 64)
- Casual jackets (Handle: casual-jackets, Products: 0)
- CELINE (Handle: celine, Products: 16)
- CHAMPION X RICK OWENS (Handle: champion-x-rick-owens, Products: 8)
- Chelsea boots (Handle: chelsea-boots, Products: 0)
- CHIARA BONI (Handle: chiara-boni, Products: 10)
- Chiara Ferragni (Handle: chiara-ferragni, Products: 5)
- CHINATOWN MARKET X THE SIMPSONS (Handle: chinatown-market-x-the-simpsons, Products: 8)
- CHLOE (Handle: chloe, Products: 52)
- CHLOE' (Handle: chloe-1, Products: 52)
- CHRISTIAN LOUBOUTIN (Handle: christian-louboutin, Products: 0)
- CHURCH'S (Handle: churchs, Products: 6)
- Cinture (Handle: cinture, Products: 0)
- CIRE TRUDON (Handle: cire-trudon, Products: 0)
- Clarks (Handle: clarks, Products: 3)
- CLARKS ORIGINALS (Handle: clarks-originals, Products: 0)
- CLOSED (Handle: closed, Products: 15)
- Clothing (Handle: clothing, Products: 9421)
- Clutch bags (Handle: clutch-bags, Products: 0)
- CLUTCH BAGS (Handle: womens-clutch-bags, Products: 0)
- CLUTCHES (Handle: clutches, Products: 32)
- clutches-pouches (Handle: clutches-pouches, Products: 0)
- COACH (Handle: coach, Products: 0)
- Coats (Handle: coats, Products: 11)
- COATS (Handle: mens-coats, Products: 4)
- COATS (Handle: womens-coats, Products: 6)
- Collane (Handle: collane, Products: 6)
- COLLEGE (Handle: college, Products: 0)
- COLMAR ORIGINALS (Handle: colmar-originals, Products: 10)
- COLORS OF CALIFORNIA (Handle: colors-of-california, Products: 1)
- Combat boots (Handle: combat-boots, Products: 0)
- COMME DES GARCONS PLAY (Handle: comme-des-garcons-play, Products: 1)
- COMME DES GARCONS PLAY CONVERSE (Handle: comme-des-garcons-play-converse, Products: 12)
- COMME DES GARCONS SHIRT (Handle: comme-des-garcons-shirt, Products: 47)
- COMME DES GARCONS WALLET (Handle: comme-des-garcons-wallet, Products: 23)
- COMMES DES GARCONS HOMMES PLUS (Handle: commes-des-garcons-hommes-plus, Products: 0)
- COMMON PROJECTS (Handle: common-projects, Products: 1)
- Converse (Handle: converse, Products: 12)
- CONVERSE X DRKSHDW (Handle: converse-x-drkshdw, Products: 4)
- COPERNI (Handle: coperni, Products: 0)
- CORMIO (Handle: cormio, Products: 13)
- CORNELIANI (Handle: corneliani, Products: 0)
- COSMETICS (Handle: cosmetics, Products: 0)
- Costumi da bagno (Handle: costumi-da-bagno, Products: 11)
- COURREGES (Handle: courreges, Products: 63)
- Cover e Custodie (Handle: cover-e-custodie, Products: 0)
- COVERS E CASES (Handle: covers-e-cases, Products: 0)
- CP COMPANY (Handle: cp-company, Products: 47)
- CROCS (Handle: crocs, Products: 7)
- CROSSBODY & SHOULDER BAGS (Handle: womens-crossbody-shoulder-bags, Products: 0)
- Crossbody and Shoulder bags (Handle: crossbody-and-shoulder-bags, Products: 0)
- Crossbody Bag (Handle: crossbody-bag, Products: 13)
- Crossbody bags (Handle: crossbody-bags-1, Products: 153)
- crossbody-bags (Handle: crossbody-bags, Products: 0)
- CUFFLINKS (Handle: cufflinks, Products: 6)
- DARKPARK (Handle: darkpark, Products: 0)
Pagination info: Page 1 of 6
Designers
Collections processed: 6750
Collections after filtering: 4212
Letter groups found: 4
Half point for columns: 2
Pagination info: Page 1 of 6 ( items on this page)
Letter Groups Data (click to expand)
#:1-off,1017-alyx-9sm,120-lino,3-paradis,3x1,A:a-paper-kid,apc,a-p-c,a-p-c-x-asics,accessories,adidas-originals,adidas-x-wales-bonner,adidas-x-willy-chavarria,aeyde,alaia,alanui,alberta-ferretti,alessandra-rich,alexander-mcqueen,alexander-wang,alexanderwang-t,allsaints,alohas,alpha-industries,alpha-studio,alysi,amaranto,amazuin,ambush,ami-paris,amiri,amish,and-wander,andreadamo,anna-molinari,anouki,ant45,anya-hindmarch,aries,arkair,aspesi,atomo,autry,awake-ny,axel-arigato,abiti-corti,abiti-lunghi,actualee,add,all-products,ann-demeulemeester,ash,asics,aie,
B:backpack,home-man-accessories-backpacks,mens-backpacks,bag-accessories,balenciaga,bally-curling,balmain,baracuta,baracuta-x-barbour,baracuta-x-mr-slowboy,baracuta-x-needles,baracuta-x-neighborhood,barbour,barbour-x-ganni,barrow,baum-und-pferdgarten,womens-beauty-accessories,becagli-since-1994,belstaff,home-man-accessories-belts,mens-belts,womens-belts,berluti,birkenstock,bohonomad,mens-boots,womens-boots,boss,boss-camel,bottega-veneta,boyish,mens-bracelets,womens-bracelets,brioni,brooches,brunello-cucinelli,bucket-bags,bully,burberry,buttero,by-far,bags,ballantyne,ballerinas,bally,beauty-case,belt-bags,belts-and-braces,blazer-and-gilet,body,boots,boutique-moschino,bow-tie-and-ties,boxer,bracciali,bracelets,
C:c-p-company-1,c-p-company,canada-goose,canada-goose-x-paola-pivi,carel-paris,carhaart-wip,casablanca,castaner,celine,champion-x-rick-owens,chiara-boni,chinatown-market-x-the-simpsons,chloe,chloe-1,churchs,closed,clutches,mens-coats,womens-coats,colmar-originals,colors-of-california,comme-des-garcons-play,comme-des-garcons-play-converse,comme-des-garcons-shirt,comme-des-garcons-wallet,common-projects,converse-x-drkshdw,cormio,courreges,cp-company,crocs,cufflinks,calze,canotte,cardigan,carhartt-wip,chiara-ferragni,clarks,clothing,coats,collane,converse,costumi-da-bagno,crossbody-bag,crossbody-bags-1,